Use RDP to sign in to the WorkSpace IP from another WorkSpace or from an Amazon Elastic Compute Cloud (Amazon EC2) instance in the WorkSpaces subnet. Verify WorkSpaces streaming traffic settings Customized security group rules might cause traffic interruptions. In the WorkSpaces console, verify that your WorkSpaces security groups allow the necessary traffic. In your WorkSpace, make sure that your firewall and security applications aren’t blocking the streaming protocol traffic that’s flowing through your management network’s network adapter. Use Remote Desktop Protocol (RDP) to sign in to your WorkSpace as a user or the domain administrator. If your firewall uses stateful filtering, then the ephemeral ports 5002 are automatically open to allow for return communication. If your firewall uses stateless filtering, then open ephemeral ports 49152–65535 to allow for return communication. On your local device, make sure that your firewall and any other security applications aren’t blocking the streaming protocol traffic. WorkSpaces Streaming Protocol (WSP) gateway servers.On your local device, validate your networking and access settings depending on your setup: Make sure that inbound and outbound streaming protocol traffic is allowed between the WorkSpaces streaming gateways and the client device. To resolve connectivity issues that result in a white screen or a black screen, perform the following steps. This often occurs when the outbound UDP stream on ports 5002 is not allowed on the client side.

This typically indicates an interruption in the UDP stream from Amazon WorkSpaces to a client device. A black screen that appears while connecting.This issue is typically the result of blocked inbound traffic between a WorkSpace and a client device. Paste the Directory ID into the Search field to find the Security Group attached to the Directory Services instance. Click on the Services menu and select VPC. A white screen that appears along with a “Disconnected” message. Copy the value in the Directory ID field of the directory that will have RADIUS configured.After authenticating your Amazon WorkSpaces client, problems with connectivity might cause the following issues:

Amazon workspaces authentication failed